Sharjah Police Marks Digital Milestone With 1.34 Million Transactions

Colonel Dr Sameh Khamis Al Hilyan, Director of Strategy and Institutional Excellence, revealed a 12.7 per cent jump in digital usage from 2023, with 84.4 per cent of all procedures now done via online channels. The shift means residents can access police services 24/7, without visiting service centres – streamlining access and boosting convenience.

At Customer Happiness Centres, the average service took just 59 seconds, with waiting times dipping to 33 seconds. These figures showcase a responsive team delivering swift, efficient support.

Colonel Al Hilyan attributed the success to strong intra-departmental teamwork and ongoing investment in digital innovation and technology – part of Sharjah Police’s strategy to modernise public services, enhance performance, and ensure tangible benefits for the community.

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